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Contact Us

  • contact@gapdirect.com
    Please include your state of residence or your GapDirect policy number when contacting us
  • Telephone
    Nationwide - Toll Free:
    1-877-448-4455
  • Mailing Address
    Western General Insurance Company
    P.O. BOX 4493
    Woodland Hills, CA 91365

File a GAP Claim

Call Toll Free: 1-877-448-4455
Business Hours: Monday - Friday 8:30 AM - 5:00 PM Pacific Time

Information needed to process your claim:

Your current contact information, copy of the original loan/lease contract, insurance settlement documentation (including police report if theft or vandalism occurred), loan number and lender/lessor contact information.

IF YOU DO NOT HAVE COLLISION, VANDALISM, AND THEFT INSURANCE ON YOUR VEHICLE, WESTERN GENERAL INSURANCE COMPANY MUST BE GIVEN THE OPPORTUNITY TO INSPECT THE DAMAGED VEHICLE (OTHER THAN IF IT IS STOLEN AND UNRECOVERED).

YOUR FAILURE TO EXHIBIT THE VEHICLE FOR INSPECTION SHALL RESULT IN THE DENIAL OF GAP BENEFITS.

ALL PARTIAL AND TOTAL THEFT LOSSES MUST BE REPORTED TO THE POLICE.

Security & Value starting at $185

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