Thank you for visiting GapDirect. We are no longer accepting new applications. Please consider other options such as your lender, insurance agent/company, or dealer.
Please be sure your GAP policy is with Western General Insurance Company/GapDirect.com and was purchased on our website, GapDirect.com.
GAP purchased through a dealership or lender should be directed to the dealership, lender, or company shown on your GAP Waiver Agreement.
To file or report a new GapDirect Gap claim, please call the number listed below under Contact Us.
Please note: As of August 5, 2021 the California Insurance Commissioner was appointed statutory Liquidator of Western General Insurance Company ("WGIC") by order of the Los Angeles County Superior Court. See the Western General liquidation order for more information.
Your current contact information, copy of the original loan/lease contract, insurance settlement documentation (including police report if theft or vandalism occurred), loan number and lender/lessor contact information.
IF YOU DO NOT HAVE COLLISION, VANDALISM, AND THEFT INSURANCE ON YOUR VEHICLE, WESTERN GENERAL INSURANCE COMPANY MUST BE GIVEN THE OPPORTUNITY TO INSPECT THE DAMAGED VEHICLE (OTHER THAN IF IT IS STOLEN AND UNRECOVERED).
YOUR FAILURE TO EXHIBIT THE VEHICLE FOR INSPECTION SHALL RESULT IN THE DENIAL OF GAP BENEFITS.
ALL PARTIAL AND TOTAL THEFT LOSSES MUST BE REPORTED TO THE POLICE.